For Immediate Attention
30 May 2024

BPESA highlights the potential of the KZN South Coast as a BPO and GBS investment destination

There were 6 018 new jobs created countrywide in the Business Process Outsourcing (BPO) and Global Business Services (GBS) sectors between October and December 2023 – 39% of which were in KwaZulu-Natal. In July 2023, it was reported that the sector contributed $74 million (around R1.3 billion) to the country’s export revenue. This is clearly a sector poised for growth and investment – and the KZN South Coast is emerging as a top destination for this to happen.

With the broad expansion and growth of the sector, the opportunity to step away from traditional, established locations has seen BPO operators looking for alternative ‘Tier II’ locations located closer to the talent pool with reduced property costs. The KZN South Coast is a compelling Tier II landscape with a vibrant cultural diversity and, as yet, an underutilised talent pool, making it a prime region for BPO investment.

“The KZN South Coast has beautiful tourist towns; stable, warm year-round weather; and a pleasing landscape that makes it a great destination from which to operate,” explained Reshni Singh, CEO of Business Process Enabling South Africa (BPESA). “There is a very active community ensuring maintenance and upkeep, with businesses and citizens working effectively together to ensure sustained operations. The property sector is driving a lot of the activity with the area open to business and growth.”

BPESA is the national trade body and industry association which – through key collaborations – promotes South Africa as a premier offshoring destination to stimulate local job creation, attract investment, and ensure excellence in service delivery and management across the GBS sector.

Commenting on potential locations, Singh noted the region’s economic hub, Port Shepstone, as well as Scottburgh, Ramsgate, Southbroom, Pennington, and Margate as key sights for BPO hubs.

“The local Margate Airport and easy commute from King Shaka International Airport make this an accessible destination, with abundant skills and talent from the tourism sector offering entrenched customer-centric service skills which are a prerequisite for the BPO sector. Business incubators such as a satellite office of SmartXchange exist helping to grow businesses and build digital skills.”

Singh said the KZN South Coast was comparable to similar Tier II regions that were already seeing sector growth, among them George and Mitchells Plain in the Western Cape, Gqeberha and East London in the Eastern Cape, Soweto and Alexandra in Gauteng, Ballito, uMlazi and Dundee in KwaZulu-Natal.

There are many opportunities for investment, with BPESA sharing some noteworthy potential for the KZN South Coast:

  • Outsource business process and service needs to a third-party – BPO operator.
  • Partner with a current BPO operator to support client needs.
  • Set up an operation or new supplier (vendor) service in South Africa.

Deborah Ludick, Acting CEO of South Coast Tourism & Investment Enterprise (SCTIE) said the KZN South Coast was certainly primed for investment in the BPO sector: “We have a business-friendly investment climate supported by the launch of our Ugu District One Stop Shop, with access to an abundance of young, educated, and tech-savvy workers ready for employment. The sector also promotes socially conscious practices while upskilling the young and disadvantaged individuals for further career prospects, making it an industry worth promoting.”

To find out more about these and more investment opportunities, get in touch with SCTIE, the KZN South Coast’s One-Stop Shop for investment. Contact SCTIE on 039 682 7944, email or visit

Keep updated on the KZN South Coast by following the South Coast Tourism and Investment Enterprise – SCTIE page on Facebook; South Coast Tourism and Investment Enterprise on YouTube; @infosouthcoast on Twitter or Instagram; and South Coast Tourism and Investment Enterprise on LinkedIn. Watch why the KZN South Coast is a top investment destination here. Check out the latest Southern Explorer Route Guide for the KZN South Coast here.

Follow the hashtags #uncover #uncoverkznsouthcoast #uncoverpotential #kznsouthcoast! And click here to check out previous SCTIE press releases.

To purchase goods sold or secure services from these and other Buy Local businesses visit the online directory on the SCTIE website. To make orders from Buy Local members or to join the campaign, visit the Buy Local tag at or click here for a membership form.




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(Images: Supplied by SCTIE)

Lucien Beach.

Margate Airport.

Port Shepstone.

Renishaw Hills.

St Mikes Beach.



About South Coast Tourism & Investment Enterprise (SCTIE)

SCTIE was established as the official economic development arm of the KZN South Coast which extends from Scottburgh to Port Edward, and inland to Harding. It is a legal entity of the Ugu District Municipality with executive powers, serving the Ugu District and its family of municipalities. The entity is committed to identifying and unlocking the full tourism and investment potential of this region. SCTIE achieves its mandate of promoting investment through dedicated marketing initiatives, product development, business support and training, dedicated networking events, and breaking down barriers to local investment. From the coast to the hinterland, the KZN South Coast has a wealth of untapped investment potential for those who are looking to branch out into the district and uncover opportunities. The attractive location, subtropical climate, natural assets and accessibility make the KZN South Coast a prime investment destination. By engaging with local and international role players, SCTIE seeks to assist investors looking to uncover hidden gems across various economic sectors, including tourism, agriculture, manufacturing, real estate, logistics and transport, and the ocean economy, among others. For more information, visit


Issued on behalf of:
South Coast Tourism and Investment Enterprise (SCTIE)

Disseminated by:
Olivia Jones Communications

For more information please contact:
Olivia Jones Communications
Cell: 083 653 1720